Glass Atlas are looking for a Project Manager to join their Commerce Technology division.

Glass Atlas is the digital commerce agency of choice for transformation and growth. We aim to be the leading digital commerce agency for world-class brands, driving innovation and excellence in performance marketing, commerce engineering, and creative practices.Glass Atlas is a team of 170+ team members working across both performance and commerce technology, having come together through a number of acquisitions over the last 5 years.

Our culture is at the heart of our values and therefore every employee goes through a culture interview as part of the employment process. Remote working has meant that we are no longer limited by walls and geography when we are hiring. We now look far and wide for the best expertise to join our business to continue the delivery of an amazing service.

What You'll Be Doing

Project Managers are the client facing team members who organise projects from discovery phase, all the way through to launch, always ensuring that both the team and clients are constantly up to date, whilst always delivering excellent client experience.

The role is always changing, you can be in discovery with one client, whilst facilitating the QA phase with another. The ideal candidate should be someone who can easily adapt to change, remain level headed in challenging situations, provide solutions to the wider team and clients, and excels in client experience.

Client experience is paramount here at Glass Atlas. We build partnerships with our clients, and act as an extension of their teams, so it’s vitally important every team member shares this same sentiment.

We don’t just do the bare minimum, we go above and beyond to help our clients stand out and achieve their goals.

Role and Responsibilities

As part of your role you will be responsible for:

● Client delivery
○ Leading discovery sessions (supported by your team members - designers and developers)
○ Day to day client communication
○ Delivering excellent client experience at every interaction
○ Ensuring all project deadlines are met.

● Project planning
○ Creating Discovery documentation
○ Scheduling - working closely with the Project Team, Traffic Planning and the Client & Agency Operations Manager to ensure all project team members are fully resourced at all times
○ Proactively planning each project Milestone.
○ End to end delivery of the full project lifecycle - ensuring the team is working towards deadlines, and client goals are met as well as mitigating scope creep and risks throughout the project phase. Project ranges can be from 8-18 month projects.

● Reporting
○ Submitting end of project reports to the Client and Agency Operations Manager
○ Monthly revenue report to the finance team based on on output of the team members on the project.
○ Ensuring projects are delivered on time, to scope and within budget.

○ Develop and present monthly Steering Committee (SteerCo) decks, ensuring alignment on key priorities, budget, and project milestones.

● Daily Tasks
○ Creating and monitoring Jira tickets for all team members
○ Sprint planning
○ Scheduling - working closely with the Team, Traffic Planning and the Operations Manager to ensure the team is fully resourced at all times.
○ Attending all sprint planning calls and project stand-ups 

Who You Are

The ideal candidate is someone who;

● Has 3+ years of experience as a Project Manager within an agency. 
● Has a good knowledge of Shopify and various other SAAS platforms., for example Magento, BigCommerce 
● Can work as part of a team, and is friendly and approachable
● Has excellent communication and customer service skills
● Is ambitious and looking for a challenge
● Has a can do, proactive attitude.
● Is able to think outside the box in terms of solutions for clients.
● Is keen to learn and develop their skill set
● Is able to look for solutions when problems arise
● Has the ability to manage their own workload in line with upcoming deadlines

Benefits

• We’re fully remote and will support you from working from wherever you are in the UK
• 25 days holiday + bank holidays + an extra day holiday for each year worked
• Your birthday off
• Vitality private health cover (UK only)
• Pension Scheme
• Perks system
• £1,000 referral bonus - Recommend a friend for a job!
• Co-working passes
• Access to an office space in central Manchester
• Eyecare vouchers
• Company wellness initiatives
• Training & development plans
• Relaxed and friendly teams